Giaohangtietkiem (GHTK) officially admitted its fault in letting its shippers throw customers’ goods when classifying items during the Lunar New Year 2019 rush.
Dang Minh Nam, head of GHTK’s Legal Department, said that the company received feedback on broken goods from customer N.G.N. and resolved the case. Specifically, on March 2, the delivery company compensated 100 per cent of the good’s valuation.
In addition, Nam also confirmed that GHTK apologised and has taken responsibility for all cases related to broken goods due to the shippers’ faults.
The case came to light after customer N.G.N.’s recording showed the company’s shippers throwing goods around in early March. The clip went viral across social networks, drawing an avalanche of outrage from commenters.
According to Nam, the clip was recorded during the Lunar New Year 2019, when due to the huge amount of goods ordered for the Tet occasion, shippers had to do extra work to classify items.
“After the case, we have tightened control in the firm, aiming to ensure that each department does its duty without fault,” Nam said. “GHTK will keep improving working procedures. In the future, we may apply modern technologies to scan and sort items.”
According to GHTK’s representative, the company has taken strict measures to sanction the staff appearing in the clip, but he refused to go into details.
Source: VIR
