Eximbank has applied a fresh service fee structure for customers using Digital Banking services to create convenience in customer transaction as well as avoid extra fees to customers.
More specifically, from December 04th 2018, customers will not only be free of charge when they register for Internet Banking package of Eximbank, but also have fees waived during the first month and pay only 5,000 VND each month (VND10,000 per month previously) when they register for Internet Banking & Mobile Banking transaction package. In addition, transfer fees via Internet Banking, Mobile Banking for transactions within Eximbank system will be totally free (compared to VND10,000 per month previously).
The fees for money transfers to outside of Eximbank’s network through either standard or fast transfer services is also reduced to just 0.02% (previously 0.03%) with a minimum of 10,000 VND and maximum of 1,000,000 VND per transaction.
Talking about these changes, Mr. Rahn Wood, Deputy Head of Retail Banking at Eximbank commented: ‘The 4.0 Revolution has been accelerating and had a positive impact on consumer behaviors so these significant pricing reductions are intended to encourage customers to use Eximbank’s Digital Banking as their preferred transaction channel.
Consistent with its goal to be an increasingly customer-centric bank, Eximbank has launched this fee reduction program combined with free of charge for some digital services ensuring that its Internet and Mobile Banking platforms reward customers with both faster and more cost-effective services.
In addition, Eximbank has recently added more beneficial features to its Digital Banking such as: Airline booking on Mobile Banking, Quick payment with QR Pay and so forth demonstrating that the bank is continuously improving quality and scope of services in order to deliver improving customer experiences without pausing in digital age.’