The Ho Chi Minh City Department of Tourism has proposed the application of Industry 4.0 technology in the immigration process, visa issuance, and customs clearance at Tan Son Nhat border gates to reduce waiting times for tourists.
This is one of the proposals put forth by the Ho Chi Minh City Department of Tourism in a report submitted to the Ho Chi Minh City People’s Committee regarding the conclusions of Deputy Chairman of the Ho Chi Minh City People’s Committee, Bui Xuan Cuong, at a working session on activities related to Tan Son Nhat International Airport.
According to the Department of Tourism, it has received feedback from international organizations, major tourism enterprises, and international investors in Ho Chi Minh City about difficulties and long waiting times when arriving at and departing from Tan Son Nhat Airport, especially in the immigration area, despite using business class services.
The Department of Tourism proposes to pilot a priority lane for immigration procedures specifically for business class passengers
These entities have suggested improving the efficiency of immigration procedures at the airport counters, creating a separate immigration process for business-class passengers, and possibly considering charging a fee for expedited processing to give passengers a choice.
The implementation of automated immigration procedures at Tan Son Nhat International Airport since August 2023 has somewhat reduced the waiting time for tourists. However, the Department of Tourism states that they still receive numerous complaints from tourists about having to queue for hours to complete immigration procedures.
The City Department of Tourism also proposed applying 4.0 technology to reduce waiting time for tourists
Additionally, the department has received suggestions from airlines proposing an extension of operating hours at the airport during nighttime periods.
Therefore, the Department of Tourism recommends that the Immigration Management Bureau and the Southern Airports Authority study a trial mechanism for a priority lane for business-class passengers, extend operating hours during nighttime periods, and apply Industry 4.0 technology in immigration, visa issuance, and boarding procedures to minimize waiting times for tourists.
Furthermore, the Department of Tourism suggests that the Vietnam Airports Corporation and Tan Son Nhat International Airport designate a fixed location at the domestic and international terminals for organizing communication activities, visual promotion, and information dissemination about destinations in Ho Chi Minh City throughout 2024-2025.
@Thanhnien.vn
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Source: Vietnam Insider