Prudential Vietnam Life Insurance LLC (referred to as “Prudential”) and the Vinmec Healthcare System (referred to as “Vinmec”) solidified a strategic cooperation agreement. This partnership is geared towards implementing initiatives that will provide exceptional products, services, and tangible benefits to life insurance policy holders.
Following the signing, Prudential and Vinmec have now formed an agreement to provide Prudential’s valued customers with special deals and specialized healthcare benefits. Furthermore, in their commitment to enhancing benefits for insured clients, both entities have jointly agreed to:
- Prioritize collaboration and implementation of Loyalty (VIP) programs, applying exclusive health check-up package for Prudential’s VIP customers.
- Cooperate in developing tailored health examination packages designed for individuals based on their health status and insurance product needs.
- Prudential and Vinmec will also coordinate to develop and deploy cooperative programs, events, and seminars to create quality products, services, and practical benefits for customers. This will enhance the capabilities and leverage the strengths of each party in developing health care packages tailored to the needs of each customer providing a diverse range of useful general medical knowledge to Agents, Customers, and Employees of Prudential Vietnam.
- Vinmec continues to be an important partner in the network of medical facilities providing hospital fee guarantee services for Prudential’s customers. The strategic cooperation agreement between Prudential and Vinmec demonstrates the strong commitment of both entities to actualize the principle of “Customer Centricity,” providing priority and superior healthcare services throughout their joint journey.
Speaking at the signing ceremony, Ms. Nguyen Thanh Ha, Chief Operations Officer at Prudential Vietnam, emphasized: “With the ambition to enhance the Customer Experience, we believe that our value extends beyond compensation payments to becoming a trusted partner in our customers’ healthcare journey.”
“This ambition requires us to bravely implement significant changes, from upgrading the core value of products, standardizing the distribution force, providing more advanced products and value-added services, driving digital transformation, and automating processes from contract issuance to claims handling. Throughout this transformation, the network of healthcare partner facilities plays a pivotal role in the entire customer journey.
Prudential and Vinmec have had certain collaborations in the recent past. We see this as the opportune moment to consolidate and expand long-term cooperation between both parties to ensure that clients fully enjoy care and experience with the highest international standards. Our joint commitment ensures that clients fully enjoy care and experience aligned with the highest international standards.”
Sharing at the ceremony, Mr. Nguyen Huy Ngoc, Deputy Chief Executive Officer at Vinmec Healthcare System, stated: “Vinmec consistently prioritizes “Customer-Centricity” and actively seeks cooperation with partners who share this vision. We deeply value Prudential’s pioneering role in creating sustainable health protection solutions. Through our strategic collaboration, Vinmec and Prudential are committed to providing specialized, personalized healthcare benefits to clients, with the ultimate goal of enhancing the quality of life for the Vietnamese population.”
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Source: Vietnam Insider