Danang International Airport is developing artificial intelligence (AI) applications to streamline procedures, provide guidance through mobile notifications, and enhance information retrieval, aiming to reduce processing times and manage peak season overload.
On April 22, at Danang Airport, Airport Terminal Management Investment Joint Stock Company (AHT) and FPT Software signed a collaboration agreement to develop a smart airport terminal, focusing on digital transformation and comprehensive modernization of operational activities to serve passengers.
From now until October 2024, both parties will install AI camera systems in airport procedural areas to apply artificial intelligence in density assessment, assist operations in detecting and swiftly resolving passenger flow coordination, enhancing efficiency in addressing related matters.
Mobile device applications provide passengers and service staff with intelligent support solutions such as departure status notifications and current location identification on maps.
A new website is being constructed to enhance user experience and convenience for information retrieval and multilingual searches.
The application of artificial intelligence aims to shorten check-in time at Da Nang airport
Additional touch-sensitive devices will be deployed at Danang Airport with continuous updates to the evaluation and information retrieval systems to promptly support information searches, gather feedback, and enhance service quality.
Mr. Do Trong Hau, Deputy General Director of AHT, stated that developing digital transformation solutions specifically meets passengers’ actual needs at the terminal, optimally utilizing technology in the context of the aviation industry’s daily flexibility needs, aiming to deserve the 5-star rating certification from Skytrax for Danang International Airport and contribute to advancing Vietnam’s aviation technology.
“The most important thing is to tangibly enhance service quality for passengers by reducing processing times, addressing peak season overload, and supporting airlines in minimizing delays due to procedural steps, contributing to tourism development and creating a modern, friendly tourism environment. Simultaneously, developing the smart airport terminal model,” Mr. Do Trong Hau remarked.
Previously, from 2022 to 2023, AHT installed automated procedural devices such as automated immigration control systems, automated departure gates, self-check-in counters, particularly self-baggage drop counters…
@Thanhnien.vn
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Source: Vietnam Insider