Hanoi, June 18, 2025 – A Chinese passenger was reunited with his backpack containing valuable personal belongings, thanks to the swift and dedicated efforts of a security officer at Noi Bai International Airport.
According to airport authorities, Lai Jian Syun had arrived in Hanoi from Guangzhou on Tuesday evening and taken a taxi into the city. Upon reaching his destination, he realized he had accidentally left his backpack in the vehicle. Without any identifying information about the taxi—such as the license plate or driver details—Lai promptly returned to the airport at approximately 11:45 p.m. to seek assistance.
At Terminal 2, Lai approached on-duty security officer Kieu Huy Hung, who listened attentively despite the language barrier, using translation tools to understand the situation. The missing backpack reportedly contained a laptop, personal items, and 100,000 Chinese yuan (approx. $13,900).
Although initial CCTV footage did not reveal the taxi’s license plate, Hung coordinated with airport authorities and relevant partners to trace the vehicle. By 12:30 a.m. the following morning, the taxi driver returned to the terminal and safely delivered the missing backpack, which was then returned to Lai.
Expressing his appreciation, Lai later sent an email to the airport’s passenger service quality department, commending the professionalism and dedication of Officer Hung and the airport staff.
This incident underscores Noi Bai International Airport’s commitment to passenger support and service excellence, particularly in emergency situations involving international travelers.
Related
Discover more from Vietnam Insider
Subscribe to get the latest posts sent to your email.
Source: Vietnam Insider