Vietnam Airlines have announced that passengers departing from Heathrow airport in the UK will be able to check-in via newly installed check-in kiosks at the airport.
The airline has already installed a similar service at several foreign airports such as Narita in Tokyo, Kansai in Fukuoka, Incheon in the Republic of Korea, and Frankfurt in Germany.
Passengers will be able to use the check-in service between24 hours and 60 minutes before the scheduled departure time. The new check-in kiosk system is expected to save time for passengers and reduce long waits at the airport. Accordingly, passengers will have the ability to select their seat and print their boarding pass at the airport.
For passengers without luggage, they can use the boarding pass printed from the check-in kiosk to make their way through security and to the gate.
Heathrow Airport
Vietnam Airlines launched a direct service from Heathrow with new bookings available since 2015. The airline uses its new fleet of 787-9 Dreamliners to operate five weekly services to Hanoi and Ho Chi Minh City.
In 2018, 40 per cent of Vietnam Airlines’ passengers departing from Noi Bai, Da Nang, and Tan Son Nhat airports used online check-in services through the company’s website and mobile application or via kiosks installed at the airport. The figure rose to 50 per cent during peak times.