Ho Chi Minh City launches Digital Citizen app, people can send feedback, check records

On the afternoon of November 14, the Ho Chi Minh City People’s Committee launched the Ho Chi Minh City Digital Citizen application (abbreviated as Digital Citizen app), with the aim of connecting citizens and the government.

The highlight of the Digital Citizen app is that people can grasp the results of the city’s functional agencies resolving the issues and incidents they report through the app directly and as quickly as possible.

Citizens log in only once through their Vietnamese citizen electronic identification account ( VNeID account ).

People can look up administrative procedures, look up administrative records and grasp the status of administrative record settlement in various fields. 

At the same time, people can evaluate and give feedback on the services of the administrative procedure settlement agency. This feature continues to be updated so that people can submit documents online in all fields.

For the convenience of citizens to grasp and observe, the Digital Citizen app will display notifications whenever there are results of handling feedback, resolving records, or new developments in the handling process; there are urgent “hot” notifications from authorities.

In the immediate future, in the first phase (from now until December 31, 2024), the Digital Citizen app provides 12 main groups of features, displayed in the Digital Citizen section, including: Reflection and recommendations; Education; Healthcare; Tourism – News; Traffic; Construction; State agencies; Public services – Profile lookup; Maps; General accounts; Interacting with notifications – News – Getting people’s opinions.

In addition, the app also provides users with a number of other features in the “My Services” section, such as: medical information , education, and transportation. This is where users can add the features they want. The Digital Citizen app will save them so that users can conveniently experience the services they save.

The city said that in the coming time, it will continue to listen to feedback and suggestions from departments, agencies, sectors and users to update, upgrade and improve the services, features and utilities of the Digital Citizen app, ensuring the application operates stably and smoothly, bringing the most benefits to the city’s people.

Source: tuoitre.vn

Source: Vietnam Insider