A Hanoi woman has sparked online outrage after claiming a hotel canceled her fully paid three-night stay simply because she arrived late due to storm-related travel delays.
In a video circulating on social media, N.Y.Q. explained that she had booked a room at a hotel on Hang Chao Street (O Cho Dua Ward) from November 7 to 10 and paid in full in advance. Heavy rain and storm conditions delayed her arrival, and she only reached the hotel in the early hours of November 8.
Upon arrival, she says, hotel staff informed her that the room had been given to another guest because she was late. “I had paid for the entire stay, not just a deposit. The hotel should have held the room for me or at least called me before renting it to someone else,” she said.
Forced to find alternative accommodation in the middle of the night, she expressed frustration over the lack of assistance and basic courtesy. “Even a simple apology would have made a difference,” she added.
The hotel reportedly contacted N.Y.Q. on November 10 to offer a refund, but she remains dissatisfied with the handling of the situation.
Local authorities are now investigating the incident. On November 11, police from O Cho Dua Ward in Hanoi began verifying her claims and looking into potential violations.
The case has reignited discussions on hotel policies regarding late arrivals, customer rights, and the importance of transparent communication, particularly in urban centers prone to weather disruptions.
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Source: Vietnam Insider