SINGAPORE, Jan. 1, 2021 /PRNewswire/ — Frost & Sullivan Best Practices Awards honor organizations that have accomplished innovative or disruptive breakthroughs and continually demonstrated excellence.
Mr. Shivaji Das, Partner and Asia-Pacific Managing Director at Frost & Sullivan, noted that the award recipients have consistently demonstrated outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development amidst the changing business landscape.
Mr. Shivaji Das, Partner and Asia-Pacific Managing Director at Frost & Sullivan, noted that the award recipients have consistently demonstrated outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development amidst the changing business landscape.
Frost & Sullivan follows its proprietary, measurement-based methodology combined with extensive research, in-depth interviews, analysis, and benchmarking to shortlist deserving companies in each category. With real-time performance indicators such as market share, revenue growth, customer acquisitions, product/service value, and technology innovation forming the backbone of the selection process, the winners represent the best of the best in the Asia-Pacific region.
Seven awards were presented and these were segmented into regional and national categories. Frost & Sullivan congratulates all recipients of the Asia-Pacific Best Practices Awards.
| Award Titles and Categories | Recipients |
| Global and Regional titles | |
| 2020 Global Secure SD-Wan Vendor of the Year | Fortinet |
| 2020 Asia-Pacific Privileged Access Management Vendor of the Year | CyberArk |
| 2020 Asia-Pacific Customer Contact Optimization Solutions Vendor of the Year | Verint Systems |
| 2020 Asia-Pacific Cloud Video Collaboration Provider of the Year | Zoom Video Communications, Inc. |
| 2021 Asia-Pacific Customer Service Software Customer Value Leadership Award | Zendesk |
| Country Titles | |
| 2020 Australia Email Security Vendor of the Year | Proofpoint |
| 2021 Japan Contact Center Customer Value Leadership Award | Rakuten Communications |
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Media Contact:
Kala Mani. S.
Associate Director, Best Practices – Asia-Pacific
Email: kala.manis@frost.com
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