Authorities in Nha Trang have taken swift disciplinary action against a cyclo (three-wheeled bicycle taxi) driver who was filmed forcefully taking money from a foreign tourist, sparking public outrage and raising concerns about the city’s tourism image.
Mr. Le Quang Nhat, Vice Chairman of the Nha Trang City Labor Federation and President of the Nha Trang Cyclo Union, confirmed on Sunday that the driver, identified as D.L. (57 years old, originally from Phu Yen Province), has been penalized following a formal meeting of the Cyclo Union.
As part of the disciplinary measures, D.L. has had his union membership revoked, along with his vehicle registration number and official uniform. The decision was made public to serve as a warning and lesson for other union members.
The incident occurred on the evening of May 30, when D.L. transported two Russian tourists—an adult woman and a young girl—from Nguyen Thi Minh Khai Street to Tran Phu Street, a distance of approximately 1.5 kilometers. According to D.L., he had quoted a fare of 50,000 VND, which the tourist agreed to. However, upon arrival, the customer initially handed over just 5,000 VND. After further disagreement, the tourist offered 35,000 VND, which the driver accepted—albeit with frustration.
Caught on video, D.L. is seen aggressively snatching the money from the tourist’s hand during a verbal altercation. The clip, which quickly went viral on social media, shows the tourist hurriedly walking away with her daughter, visibly distressed.
In a statement, D.L. admitted that he “acted in haste and lacked civility,” expressing remorse for his behavior. The union also noted that D.L. is illiterate, has a difficult background, and came to Nha Trang to make a living—but emphasized that this does not excuse inappropriate conduct.
“The incident, though isolated, had a negative impact on the city’s tourism image,” said Mr. Nhat. “We are committed to upholding high standards among service providers and ensuring that such incidents do not recur.”
D.L. has since issued an apology to the affected tourist.
In light of the event, the Khanh Hoa Department of Tourism has urged all visitors to report any irregularities or misconduct while using local services by calling the province’s official hotline: +84 947 528 000.
As one of Vietnam’s most popular beach destinations, Nha Trang has been working to maintain a safe and welcoming environment for both domestic and international tourists.
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Source: Vietnam Insider