In the past, in-network transfers through Vietcombank Mobile Banking were free. However, since 1st March 2018, Vietcombank has officially charged 2,200 VND per transaction.
According to Vietcombank, since 1st March 2018, their new tariff was implemented which increases fees for some services. Regarding SMS Banking service, the monthly fee will rise by approximately 2,000 VND (from 8,800VND to 11,000 VND). Half month ago, although the new fee schedule was not put into operation, Vietcombank was in hot water when a great number of customers received the 11,000 VND automatic charge messages.
Besides, Vietcombank’s customers will be charged when transferring within VCB. If they opt for transferring money via Internet Banking, the fee will drop to 2,200 VND with a transaction under 50 million and go up to 5,500 VND with over 50 million transaction.
When transferring via through Mobile Banking, customers will be charged 2,200.200d per transaction which used to be free.
In addition, when customers conduct interbank transfer service, the amount under 10 million will be charged 7,700 per transaction, while the amount of over 10 million will be charged 0.02% of the total amount.
In fact, Vietcombank has announced these changes a long time ago. However, a plenty of customers did not catch up the information which made them extremely unsatisfied and annoyed when seeing the money minus messages in their accounts, especially with in-network transfers.
VCB’s customers expressed their disappointments on Facebook
Source: Tri Thuc Tre
Translator: Daisy Nguyen